STUDIO POLICIES & ETIQUETTE

Effective March 1, 2017 ~ Edited January 1, 2025

Timeliness

Please arrive 5-15 minutes before class and stay for the remainder for the class so you can enjoy your whole experience at Now & Zen Yoga & Pilates Studio, LLC. If you are late, practice mindfulness. Please remove shoes outside and enter the room as quietly as possible so you do not disturb the other students and the teacher in class. It is disrespectful to slam the door or to snap release your mat. Instead, please close the door without any sound and unroll your mat very slowly and quietly. It is important to complete the whole yoga class for your well-being, commitment to your practice, and respect for the teacher and community.

Sign In Policy

Please sign in to any class, workshop or event you plan on attending. Now & Zen Studio is a smaller, more intimate space which allows the teacher to give more individual instruction but it also means the space can fill up quickly. It is extremely helpful to the instructor to know who is coming, even if we haven’t met yet, then we can tailor the class to you. Donation based classes are set up online in order for you to sign up without payment. If you sign up and are unable to attend please cancel within 24 hours of class start time in order to not be charged a $10 no show fee.

Yamas

The first 8 limb includes ahimsa, satya, brahmacharya, astray and apaigraha. All Sanskrit words meaning some variation of non-violence, honesty, moderation, non-stealing, non-attatchment. Do no harm in thought, word, or deed. Treat everyone including managers, teachers, and other students with kindness, compassion, and respect. Be honest in all of your communications. Practice non-violence to yourself and practice yoga, pilates, barre, or any other class at Now & Zen Yoga & Pilates Studio, LLC without harming your body, don’t force any movements, be gentle and listen to your body. Each day on the mat is different. Act with integrity and honesty, do not steal. The teacher will let you know the best way to arrange your mat for the class that you are attending. Practice in different placements around the room and try different instructors. Each person has something to teach you as you do them.

Niyamas

The second 8 limb of yoga includes saucha, santosha, tapas, swadhyaya, and ishwara pranidhana. All Sanskrit words meaning some variation of cleanliness, contentment, discipline, self study and surrender. Please leave all of your belongings in the space provided your shoes, keys and other small items in the cubbies provided. Water can be kept with you by your mat in a closed container. There are no reserved spaces for practice. The studio is a work in progress so let staff know what you like, don’t like or even feel neutral about. Don’t feel comfortable talking in person? Send an email to info@nowzenstudio.com. Now & Zen Yoga & Pilates Studio, LLC instructors encourage you to practice all of the Yamas and Niyamas on and off the mat.

Shoes/Cell phones/valuables

Shoes and cell phones are not permitted inside the yoga studio. Please remove your shoes at the door. There are a large amount of pollutants on the bottoms of shoes and we want the space to be as clean as possible to ensure optimal air quality for deep breathing. Please leave your cell phone in the car or in your bag in the designated are and make sure they are turned off.  We suggest that you do not bring any valuables into the yoga studio as Now & Zen Yoga & Pilates Studio, LLC is not responsible for lost or stolen items.

No Show Fees

Any participant taking a group lesson must cancel before 2 hours of group class start time then you will be charged a $10 no show fee. Any participant taking a private lesson must cancel within 24 hours of lesson start time or will be charged the full lesson fee after first warning.

Workshop Refund/Cancellation Policy

No refunds, no transfers, and no credits for cancellations within 14 days of workshop start date. No refunds or credits for failure to attend or failure to complete the workshop. Please contact us for special circumstances i.e. death of relative or friend, sick, car accident, etc

Class or Event Cancellation/Date Change Policy

Now & Zen Yoga & Pilates Studio, LLC reserves the right to cancel or change the date of any class, workshop, or retreat. We will do our best to notify participants in a timely manner if this occurs. Only on very rare occasions do we have to close the studio due to inclement weather or a national holiday. Group classes are classes with 3 people or more and are subject to be canceled without meeting a 3 participant minimum. We offer private lessons(1-1) and semi private lessons(2+) at an extra fee. We update the online class schedule when there are substitutions, class changes or class cancellations. If you are signed in and the class is canceled you will be informed as soon as possible. Be sure to update your contact information when applicable.

Returned Check Policy

All returned checks are subject to a processing fee of $25. This fee along with the original amount of the check is due within seven business days of the official notification from Now & Zen Yoga & Pilates Studio, LLC. The total is to be paid at the originally charged studio only by cash, credit card, money order, or certified bank check within 60 days. A "hold" will be placed on the student’s Now & Zen Yoga & Pilates Studio, LLC account until acceptable payment has been received. If not paid within 60 days you will be notified through legal action.

 Credit Cards

We accept all major credit cards. All declined credit cards are subject to a $1.00 fee.

 Retail Returns

Returned retail clothing is accepted for exchange or store credit with receipt and item tag still attached within 30 days of purchase. Yoga mats, props and handmade products may not be returned after they are opened or used. Retail items cannot be exchanged for yoga classes and yoga memberships or class packages may not be exchanged for retail items. Final sale on all jewelry purchases. All shipping charges are nonrefundable. Now & Zen Yoga & Pilates Studio, LLC has the right to refuse returns if merchandise is damaged, worn or outside of the 30 day return policy. Please ship via a insured, trackable service as Now & Zen Yoga & Pilates Studio, LLC will not be responsible for any items lost or damaged in mail.

Please contact info@nowzenstudio.com for any information on returns and exchanges.

 Gift Certificates

Gift Certificates can be purchased on location or online for a printable/downloadable version.

 Student & Teacher Memberships

Student rates are available to undergraduates and lower. Teacher rates are available to those who currently employed in a education/teaching field and proof with ID. Those requesting student discounts should be full time students and provide a current ID. Please inquire those discounts on our rate page.

Instructor Policies

1. Health
All instructors must complete a self-examination health screening before each class. This includes checking for symptoms such as cough, fever (check temperature), runny nose, or any general feeling of illness. If you are unwell and unable to teach, notify the studio as soon as possible so coverage can be arranged.

2. Attire
Instructors are required to wear appropriate attire specific to the class they are teaching, whether it's yoga, Pilates, barre, or another type of workshop. Workout or stretch-based classes must not be taught in jeans or restrictive clothing.

3. Arrival
Instructors must arrive at least 15 minutes before the scheduled class time. If teaching back-to-back classes with a short transition, arriving as early as possible within that window is acceptable.

4. Professional Conduct
Instructors are expected to maintain a professional demeanor at all times, both with students and fellow staff. This includes respectful communication, punctuality, and preparedness for each class.

Auto-Renew Monthly Memberships


This is a monthly auto-renewing membership that begins on the first day of classes after purchase. By enrolling, you agree to the following terms and conditions:

  1. Commitment Period: A minimum commitment of 3 months is required. Cancellation requests must be submitted via email to info@nowzenstudio.com at least 30 days prior to your next billing date.

  2. No Refunds or Transfers: Memberships are non-refundable, non-transferable, and cannot be extended or pro-rated.

  3. Billing Responsibility: You are responsible for monthly payments. Missed payments may result in your account being reported to a credit agency.

  4. Cancellation Exceptions: Memberships can only be cancelled prior to the 3-month minimum under the following conditions:

    • Permanent disability or injury with documentation from a licensed physician

    • Permanent relocation of more than 25 miles from the studio

  5. Membership Freezes: Memberships may be temporarily frozen due to injury or surgery, with a doctor’s note.

  6. Confirmation Process: Cancellation is not effective until you receive written confirmation from Now & Zen Yoga & Pilates Studio, LLC. It is your responsibility to confirm receipt of this email and ensure your banking information reflects the change.

  7. Payment Method Updates: You must notify Now & Zen Yoga & Pilates Studio, LLC of any changes to your payment method. Failure to update a cancelled or expired card may result in account suspension and reporting to a credit agency.

  8. Authorization and Fees: You confirm that you are the authorized cardholder and accept a $10 fee for any declined transaction.

  9. Late Payments: Accounts more than 30 days overdue will be deactivated and a $100 termination fee will be added to your balance.

  10. Policy Awareness: It is your responsibility to stay informed of current membership policies at nowzenstudio.com.

Yearly Membership Terms & Cancellation Policy

This is a yearly membership with a one-time payment due at the time of purchase. This membership does not auto-renew.

I understand and agree that this membership is non-cancellable and non-refundable except under the following limited circumstances:

  • I become permanently disabled or permanently injured, with documentation from a licensed physician;

  • I permanently relocate more than 25 miles away from Now & Zen Yoga & Pilates Studio, LLC.

In the event of an approved cancellation, I understand that I will be charged the regular monthly rate for each full or partial month of membership from the original purchase date, plus a $100 administrative fee. The remaining balance of the one-time membership fee will then be refunded to me.